1. Introduction
PRO.FOUND ("we", "us") respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and the Constitution of the Republic of South Africa.
This Privacy / POPIA Policy explains what personal information we collect, how we use it, and the rights you have over it.
2. Information We Collect
We collect personal information that you provide when placing an order, requesting a quote, or contacting us, including your name, email address, phone number, and delivery address. We may also collect payment confirmation details from PayFast or Ozow.
We do not store full credit or card details—all payment data is handled securely by our payment providers.
3. How We Use Your Information
We use your personal information to process and fulfil your orders, arrange delivery via The Courier Guy, issue proforma invoices and payment confirmations, respond to enquiries, and improve our products and services.
We may also use your contact details to send you order-related notifications. Marketing communications are only sent with your consent, and you may opt out at any time.
4. Legal Basis & Consent
We process your personal information on the basis of the consent you give when placing an order, and where processing is necessary to perform a contract with you or to comply with a legal obligation.
You may withdraw consent at any time, though withdrawal may prevent us from fulfilling outstanding orders.
5. Sharing of Information
We share your personal information only with service providers necessary to fulfil your order, such as The Courier Guy (for delivery) and PayFast or Ozow (for payment processing). These parties are required to handle your information confidentially and securely.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Thereafter it is deleted or anonymised.
7. Security
We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
8. Your Rights as a Data Subject
Under POPIA you have the right to access, correct, or delete the personal information we hold about you, to object to its processing, and to withdraw consent. To exercise these rights, contact us using the details on our website.
9. Children's Privacy
Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from them. Where learner names are provided for custom school apparel, this is supplied by the parent or guardian placing the order.
10. Changes to This Policy
We may update this Privacy / POPIA Policy from time to time. The "Last updated" date below reflects the most recent revision.